Return & Replacement Policy
Nothing Accessories Return and Replacement Policy
Last Updated: June 2026
At Nothing Accessories, customer satisfaction is important to us. We carefully inspect products before dispatch to ensure they reach customers in proper condition. However, if you receive a damaged, defective, or incorrect product, we are here to assist you according to the policy outlined below.
Please read this policy carefully before placing an order.
Eligibility for Replacement
A replacement request may be approved only under the following circumstances:
- The product arrives physically damaged.
- The product is defective or not working upon arrival.
- You receive the wrong product.
- An item is missing from your order.
All claims are subject to verification by our support team.
Mandatory Unboxing Video Requirement
To protect both customers and our business from fraudulent claims, a complete unboxing video is required for all replacement requests.
The video must:
- Start before opening the courier package.
- Clearly show the shipping label.
- Show the package being opened.
- Show the product being removed and inspected.
- Include product testing where applicable.
- Be recorded in one continuous shot.
The video must not contain:
- Cuts or edits
- Pauses or interruptions
- Missing portions of the unboxing process
This video serves as proof of the product’s condition at the time of delivery.
Claims That Cannot Be Approved
Replacement requests may be declined if:
- No unboxing video is provided.
- The video contains edits or cuts.
- The claim is submitted without sufficient evidence.
- The product has been damaged after delivery.
- The product has been misused, modified, or improperly handled.
- The issue relates to normal wear and tear.
- The customer ordered the wrong product after reviewing product information.
We encourage customers to carefully review product specifications and compatibility details before placing an order.
Replacement Process
If your product qualifies for a replacement:
- Contact our support team as soon as possible (with in 24 hour) after receiving your order.
- Share your order number and issue details.
- Submit the required unboxing video and supporting evidence.
- Our team will review the claim.
- If approved, a replacement will be arranged.
Replacement approval is subject to verification and policy compliance.
Refund Policy
- Nothing Accessories generally does not offer refunds for successfully delivered orders.
- Eligible product issues are resolved through replacement rather than monetary refunds.
- This policy helps us maintain product authenticity, quality control, and fair handling of customer claims.
Product Compatibility Responsibility
Customers are responsible for verifying compatibility before placing an order.
If you are unsure whether a charger, cable, wearable, earbud, or accessory is compatible with your device, we recommend contacting our support team before purchasing.
Our team will gladly assist you in selecting the correct product.
Order Cancellation
- Orders may be cancelled before they are dispatched.
- Once an order has been processed or shipped, cancellation requests may not be possible.
- Customers should contact support immediately if they wish to modify or cancel an order.
Damaged Packaging
Minor courier-related packaging wear does not automatically qualify for replacement if the product itself remains fully functional and undamaged.
If you believe a product has been affected during transit, please provide the required unboxing video for review.
Our Commitment to Fair Service
Our goal is to provide a transparent and fair shopping experience for every customer.
We review each claim individually and strive to resolve genuine issues as quickly as possible while protecting customers and the business from fraudulent or unsupported claims.
We appreciate your cooperation in following this policy.
Need Assistance?
If you experience an issue with your order, please contact our support team with the required evidence.
Our team will review your case and guide you through the next steps.